Privacy Policy

Effective Date: April 29, 2025
Company Name: Silent Security
Contact: 018 381 8044 | info@silentsecure.co.za

1. Introduction
   Silent Security (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, employees, and users of our services. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

2. Information We Collect
   We may collect the following types of personal information:

• Full name, ID number, contact details (email, phone, address)

• Company or business name

• Billing and payment information

• Property details for security services

• Technical data like IP address and browser information

• Any additional details you voluntarily provide

3. How We Collect Information
   We collect information when:

• You complete contact or quote forms

• You communicate with us via phone or email

• You sign up for or use our services

• You visit or interact with our website

• We receive third-party referrals with your consent

4. Purpose of Data Collection
   We collect and use your data to:

• Deliver our security and consulting services

• Respond to queries, requests, or quotes

• Process invoices and manage accounts

• Send marketing updates with your permission

• Comply with legal obligations

• Improve our operations and customer service

5. Sharing of Information
   We will not sell or rent your information. We may share your data with:

• Law enforcement or regulators if required

• Our service providers working on our behalf

• Business partners or affiliates (with your consent)

• Legal, IT, or accounting consultants under confidentiality agreements

6. Data Protection Measures
   To protect your data, we:

• Use secure servers and encryption

• Limit employee access to sensitive data

• Monitor and update our systems regularly

We store data only as long as necessary for our services or as required by law.

7. Your Rights Under POPIA
   You have the right to:

• Request access to your personal data

• Correct or update your information

• Object to processing or request deletion

• Lodge complaints with the Information Regulator

To exercise your rights, contact us at: chrisjuaan@silentsecure.co.za

8. Website Cookies and Analytics
   Our website may use cookies and analytics to enhance user experience. You can disable cookies in your browser, but this may affect site functionality.

9. Marketing Communications
   If you opt-in, we may send you updates, offers, or newsletters. You can opt-out anytime via the unsubscribe link or by contacting us.

10. Changes to This Policy
    We may update this policy occasionally. Changes will be posted on this page with a new effective date.

11. Contact Us
    If you have questions about this Privacy Policy or how we handle your data, contact:
    Phone: 018 381 8044
    Email: info@silentsecure.co.za